Technical Support & Maintenance Services
Service Overview:
Most website breaches don’t start with a sophisticated attack. On WordPress, roughly 96% of vulnerabilities live in plugins and themes, not the core software, and sites often stay compromised for 30 to 90 days before anyone notices. An outdated plugin sitting untouched for months is usually all it takes.
The pattern is almost always the same. A site launches, works fine, and then nobody logs back in until something breaks. Updates pile up. A plugin goes unmaintained. Then one day the site’s flagged by Google, or a form stops working, and there’s no one who actually knows the codebase well enough to fix it fast.
We handle the part most businesses skip: watching the site after launch instead of walking away from it. That means regular updates, monitoring for issues before they become outages, and someone who already knows your codebase when something does go wrong.
This fits three kinds of clients. A business whose site or app was built by someone no longer around to maintain it. A team that keeps putting off updates because nobody has the time. Founders who need ongoing support without hiring a full-time developer.
When You Need This Service
Nobody's Updated the Site in Months
Plugins and dependencies are outdated, and every month that passes adds more risk.
The Original Developer Is Gone
Something needs fixing and there's no one left who knows how the site was actually built.
Your Site Keeps Breaking
Small bugs pile up faster than anyone has time to fix them, and it's starting to affect customers.
Your App Needs a Store Update Handled
A bug fix or new feature ready to ship, but the App Store or Google Play submission process is unfamiliar territory.
How This Service Works
Most sites break slowly, one skipped update at a time, until something finally gives. Staying ahead of that is most of what this service actually is.
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01
Site Audit
We check your current setup for outdated plugins, security gaps, and anything already close to breaking.
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02
Fixes & Updates
Existing bugs get fixed and everything gets brought current, safely, without breaking what already works.
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03
Ongoing Monitoring
Regular updates and monitoring, so small issues get caught before they turn into downtime.
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04
Fast Response
When something does break, you're not starting from zero explaining your codebase to someone new.
What's Included in This Service
Bug Fixes
Existing issues in your site or app diagnosed and fixed, without introducing new ones.
Security Updates & Patching
Plugins, dependencies, and core software kept current, closing the gaps attackers usually go for.
Ongoing Monitoring
Regular checks that catch problems before they turn into downtime or a bigger fix.
App Store & Google Play Updates
New versions and fixes submitted and handled end to end, including rejections.
Performance Maintenance
Regular checks to keep load times and performance from quietly degrading over time.
Backup & Recovery
Automated backups in place, so a bad update or attack isn't a disaster.
Emergency Support
Fast response when something breaks unexpectedly and can't wait for the next scheduled check-in.
Why Clients Choose Sollva
We Already Know Your Codebase
No explaining your setup from scratch every time something needs fixing.
Proactive, Not Just Reactive
Regular updates and monitoring catch problems before they become outages.
Fast Response Times
When something breaks, you're not waiting days to hear back.
Fixed, Predictable Cost
Ongoing plans priced clearly, so support isn't a surprise bill every time something needs fixing.
One Team
The same people who understand your product handle both fixes and updates.
Frequently Asked Questions