Effective Date: 2026
At Sollva, we are committed to ensuring your digital products, applications, and systems remain secure, performant, and reliable after launch. This Support Policy outlines the scope of maintenance and technical support services we provide.
1. Scope of Support
Our technical support and maintenance services generally cover:
- Bug Fixes & Troubleshooting: Resolving errors, bugs, or unexpected behavior resulting from our original development and deployment work.
- System Updates: Ensuring compatibility with minor OS updates, plugin patches, and essential security updates depending on your maintenance agreement.
- Go-Live & Launch Assistance: Post-launch monitoring, troubleshooting, and deployment support.
2. What is Not Included
Unless specified under a custom Service Level Agreement (SLA) or ongoing maintenance retainer, support does not cover:
- Major feature additions, new design mockups, or custom development requests (these fall under new project scope).
- Issues caused by third-party modifications, unauthorized code changes, or external plugin updates applied by parties other than Sollva.
- Server outages, hosting provider downtime, or domain/DNS issues managed externally.
3. Support Channels & Hours
Phone Support / Urgent Inquiries: +212 609 781 795 (Available 24/7 for critical deployment and infrastructure emergencies under contract).
Email Support: contact@sollva.com